If you are unsatisfied with your purchase, please read over the information below on our updated return policy. 



If a customer needs to make a return or an exchange, they will receive a pre-paid shipping label by using our Return/Exchange Portal. Please do not purchase your own label, it will not be reimbursed. 


Customers can now return any product(s) within 30 days of the initial purchase date, as long as the following criteria are met.

  • Items must be unused, unwashed, and without damage (stains, odors, rips or tears.)
  • Items must be in re-sellable condition (in their original packaging and with all tags attached and in place.)
  • Clearance items are final sale, and are ineligible to be returned.
  • When making a return that meets criteria, customers may select a monetary refund to the card or paypal account used to purchase, an exchange, or store credit in the form of a gift card.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. 



Exchanges can be made for any item of equal or lesser value. Exchange items must meet return criteria as stated above. 

Clearance items can only be exchanged if they are considered defective or are the wrong size. Any other reason for exchange of a sale item is considered outside of policy, and will be deemed ineligible for exchange.


If you received an item that is defective,  you will be eligible for a full refund, an equal exchange, or store credit. 


Please read the following instructions carefully. The Portal will maintain all records of your return, and helps us so we can better help you. 

Any returns sent to the warehouse outside of portal instructions will be returned to the sender.

Items may not be returned or exchanged after 30 days.


To begin your return:

On our website at the bottom of the screen, select “Make a Return or Exchange.”  If you are not automatically redirected to the portal, click this link: 

Please allow up to 15 business days for a return to be processed once it is received at our warehouse. This process may be longer during periods of high returns and or holiday seasons.

You will be notified by email for each step of the process. These steps include: Return request, Request Approval & Return Label, and Return Received. The final steps vary by the request the customer has made, whether it is for a refund or exchange. For refunds, request notifications will be labeled as Resolved. For exchanges, request notifications will be labeled as Shipped (exchange item has departed our facility to customer address,) followed by Resolved. 

In the event that your returned item does not meet the required criteria, the request notification will be labeled as Rejected. If you receive this notification, feel free to follow up with us at our support email:

 Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. 

Again, please check the date of purchase on your items. Items received outside of the 30 day return period will not be eligible for a refund or exchange.