Return Policy – Apparel By Home Run
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FREE SHIPPING ON ALL DOMESTIC ORDERS & FREE EXCHANGES

FREE DOMESTIC SHIPPING & FREE EXCHANGES

 

If you are a US customer and are unsatisfied with your purchase, please read over the information below. International customers, please scroll to section titled "International Return Instructions."

RETURNS

If a customer needs to make a return, they will receive a prepaid shipping label by using our Return & Exchange Portal. Returns will require a $5.00 standard charge for prepaid labels. Please do not purchase your own label, it will not be reimbursed and package will be returned to the sender.

WE’VE EXTENDED OUR RETURN PERIOD 

Customers can now return any product(s) within 30 days of the initial purchase date, as long as the following criteria are met. 

  • Item(s) must be scanned in by USPS by the 30 day time limit. Any packages dropped off for shipping after the 30 day limit will not be eligible for return.
  • Items must be unused, unwashed, and without damage (stains, odors, rips or tears).
  • Items must be in re-sellable condition (in their original packaging and with all tags attached and in place).
  • Clearance items are final sale, and are ineligible to be returned.
  • When making a return that meets criteria, customers may select a monetary refund to the card or paypal account used to purchase, an exchange, or store credit in the form of a gift card.

*Item(s) must be shipped by the 30 day time limit

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. 

*Please note that we do not retroactively apply discounts to past purchases for holiday sales or promotions. Please do not fill out the return form for this purpose, as it will be rejected.

 

EXCHANGES 

Exchanges are free with prepaid shipping label

Exchanges can be made for any item of equal or lesser value. Exchange items must meet return criteria as stated above. 

Clearance items are considered Final Sale, and can only be exchanged if they are considered defective or are the wrong size. Any other reason for exchange of a final sale item is considered outside of policy, and will be deemed ineligible for exchange. We can not guarantee sizes will be available to exchange for final sale items. These items will not be returnable through the portal or eligible for a prepaid return label. 

DEFECTIVE ITEMS

If you received an item that is defective, you will be eligible for a full refund as long as it is entered in the Portal within 30 days of your purchase. If your purchase is outside of 30 days, your item will be eligible for an exchange or store credit.

Defective items can not be modified in any way in order to remain eligible for a refund, exchange, or store credit.
Defective items will be inspected. Problems from normal wear and tear are not considered defective, and will be ineligible for return.
This excludes Final Sale items. If you believe your Final Sale item is defective, please reach out to customer support.

 

RETURN INSTRUCTIONS

 

The Portal will maintain all records of your return, and helps us so we can better help you. *Any returns sent to the warehouse outside of portal instructions will be returned to the sender.

Items may not be returned or exchanged after 30 days. Items must be in carrier possession by the 30th day. 

Please read the following instructions carefully.  

To begin your return:

At the top of this page, select “Make a Return or Exchange.”  If you are not automatically redirected to the portal, click this link: https://returns.richcommerce.co/return/new?c=apparelbyhomerun

You will need your order number and your email to get started. If you received your order confirmation through your phone number, you will need to put in your shipping zip code with your order number.

Please allow up to 15 business days for a return to be processed once it is received at our warehouse. This process may be longer during periods of high returns and or holiday seasons.

You will be notified by email for each step of the process. These steps include: Return request, Request Approval & Return Label, and Return Received. The final steps vary by the request the customer has made, whether it is for a refund or exchange. For refunds, request notifications will be labeled as Resolved. For exchanges, request notifications will be labeled as Shipped (exchange item has departed our facility to customer address) followed by Resolved. 

In the event that your returned item does not meet the required criteria, the request notification will be labeled as Rejected. If you receive this notification, feel free to follow up with us at our support email: support@apparelbyhomerun.com

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. 

Again, please check the date of purchase on your items. Items shipped outside of the 30 day return period will not be eligible for a refund or exchange.

 

INTERNATIONAL RETURN INSTRUCTIONS

Customers can return any product(s) within 60 days of the initial purchase date, as long as the following criteria are met. 

  • Item(s) must be in carrier possession by 60 day time limit. Any packages dropped off for shipping after the 60 day limit will not be eligible for return.
  • Items must be unused, unwashed, and without damage (stains, odors, rips or tears).
  • Items must be in re-sellable condition (in their original packaging and with all tags attached and in place).
  • Clearance items are final sale, and are ineligible to be returned.
  • When making a return that meets criteria, customers may select a monetary refund to the card or paypal account used to purchase, or store credit in the form of a gift card.

*Item(s) must be shipped by the 60 day time limit. Customers are responsible for shipping.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. 

*Please note that we do not retroactively apply discounts to past purchases for holiday sales or promotions. Please do not fill out the return form for this purpose, as it will be rejected.

The Portal will maintain all records of your return, and helps us so we can better help you. *Any returns sent to the warehouse outside of portal instructions will be returned to the sender.

Items may not be returned or exchanged after 60 days. Items must be in carrier possession by the 60th day. 

Please read the following instructions carefully.  

To begin your return:

At the top of this page, select “Make a Return or Exchange.”  If you are not automatically redirected to the portal, click this link: https://returns.richcommerce.co/return/new?c=apparelbyhomerun

You will need your order number and your email to get started. If you received your order confirmation through your phone number, you will need to put in your shipping zip code with your order number.

Please allow up to 15 business days for a return to be processed once it is received at our warehouse. This process may be longer during periods of high returns and or holiday seasons.

You will be notified by email for each step of the process. These steps include: Return request, Request Approval, and Return Received. For refunds, request notifications will be labeled as Resolved.

In the event that your returned item does not meet the required criteria, the request notification will be labeled as Rejected. If you receive this notification, feel free to follow up with us at our support email: support@apparelbyhomerun.com

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. 

Again, please check the date of purchase on your items. Items shipped outside of the 60 day return period will not be eligible for a refund or exchange.